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If for any reason an item you have purchased from Xtreme Chrome Shop does not meet your satisfaction, you may return that item any time you would like. For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in new, resalable condition
- Products cannot be dented, scratched or have any protective material removed
- Mattresses are non-returnable once they have been opened and the vacuum seal has been broken
- Shipping Fees are non-refundable
- All returns must have a valid RMA number issued by our customer service department
- Orders can be canceled only prior to shipment or the start of the manufacturing process
- Collect shipments are not permissible and will be refused
- Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by Raney’s.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)